We made the decision to move during a time of such uncertainty and unrest in the world. Our choice was to build a new place that would become our forever home. When we saw the craftsmanship of Rollins Hill homes we decided that is where we would hang our hat!
Working with the O’Neill family was a pleasure and truly a process unlike our first 2 builds. We did not come into the project with a realtor and thought that might be a disadvantage on our end. However we were quickly adaptive to the care and detail the entire O’Neill family showed us throughout every step of the process.
We recognize we were not the normal customer as we wanted so many things outside the scope of their normal contacts and connections. They met every one of them with a welcome smile and worked with us to find the right balance that benefited both parties.
We strongly recommend the O’Neill team and all their partners for your new build. They are more than just builders. They really become an extension of your vision and bring it to life with just as much attention to detail as you have.
"I’ve moved and purchased 3 new builds in the last 6 years. By far, West End Landing at Cate St., has been the best quality and easiest process. Everyone has been so accommodating and respectful of my time and concerns. Couldn’t ask for a better experience."
John, Scott and Brian were throughout the build process, professional, executed aspect of job as stated, and committed to my timeline well. Doug, Site Manager was professional when needed, always right there with his knowledge, very good communication skills.
Janet in customer service, was very professional, was my main contact day or night. She was organized with many goals to be carried out, very quick to respond to questions or problems, and always even keeled. She knows in many area’s of the build process and I always had confidence after communication, and never felt I was given an answer just to quiet me. In my experience working 30+ years in high pressure fast paced business, I only got to hire very few like Janet, intelligent, problem solving, high-energy, confident, disciplined, and one that can operate independently.
“Our overall experience building our new home with the Stone Arch group in Stratham has been nothing short of outstanding. Their communications, attention to detail, commitment to their customer, and an amazingly talented collection of sub-contractors are the highlights of why we highly recommend them!!”
We would like to comment that our overall view of working with you in the building of our house has been very positive. Right from the beginning we were impressed with the openness that you all showed in helping us during the design stage and in the building stage. At the beginning we were concerned about trying to build a new home while being 800 miles away. With the help of the Builders Trend app and Brian’s willingness to continually take photos of the process and post them and his willingness to keep us informed of needed decisions the process went very smoothly. We also appreciated Brian’s flexibility in helping us meet the occasional problems that arose. Finally we appreciate the follow up on punch list items as the final steps occurred. All five of you were helpful and courteous throughout the process. Well done.
The builder was willing to work with us on customization of our house plans, and they were always responsive during the construction phase. We are happy with our new home.
"This contract was initiated while we were living in AZ. Our realtor (Carol) has known the O’Neill family for many years with the most complimentary things said about the family. So we went ahead.
I believe the family and support staff in the immediate group in project construction are people of integrity. We love our house. As we proceed through the “shakedown cruise” during our first year, each issue raised on the walkthrough or found during the month we have lived in the house, has been noted by StoneArch and addressed or put in a queue for the appropriate subcontractors schedules.
For any prospective buyer, our experience should give comfort that StoneArch is a solid company with honest, talented people who aim to please, and, build beautiful homes."
Throughout the process of design, building and purchase of our new home at Rollins Hill, Stratham, StoneArch Builders have been a pleasure to work with. Their commitment to satisfying the customer and their flexibility along with their helpful advice throughout the whole process has been excellent.
Their employees and trades people used during the build have been professional and accommodating and our interaction with them has been totally positive.
Importantly, the “after sales” service and follow up has been first rate and any questions or concerns have been dealt with quickly, efficiently and with a smile.
Our new home is everything we hoped for and a huge thanks to the O’Neils and their staff who are not only first rate builders, producing a quality product, but are genuinely nice people. They are passionate about their business and this has been evident throughout our entire experience of dealing with them.